Refund Policy

1. Overview

VisibleForAI ("we," "us," or "our") is committed to customer satisfaction. This Refund Policy explains when you are entitled to a refund for paid subscriptions purchased through our platform at visiblefor.ai. All payments are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record.

2. Refund Eligibility

You may request a full refund if all of the following conditions are met:

• Your refund request is made within 14 days of your initial purchase or subscription renewal date.
• You have not performed any deep scans during the current billing period.

Deep scans are our premium AI analysis feature that consumes significant computational resources — including advanced AI analysis (GPT-5.1), AI Reality Check, GEO scoring, platform detection, and production-ready implementation code generation. Once a deep scan is performed, the resources have been consumed and the analysis results delivered, making the service non-reversible for that billing period.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Deep Scans Used: If one or more deep scans have been performed during the billing period, the subscription fee for that period is non-refundable. This applies regardless of how many deep scans were used or how recently they were performed.
• Request After 14 Days: Refund requests submitted more than 14 days after the purchase or renewal date are not eligible.
• Plan Downgrades: Downgrading to a lower-tier plan does not qualify for a partial refund. The change takes effect at the start of the next billing period.
• Violations of Terms: If your account was terminated due to a violation of our Terms of Service, no refund will be issued.
• Free Tier: The free plan is provided at no cost and is not subject to this refund policy.

4. Standard Scans

Standard scans (non-deep scans) do not affect your refund eligibility. If you have only used standard scans during the billing period and are within the 14-day window, you remain eligible for a full refund.

5. How to Request a Refund

To request a refund, follow these steps:

1. Send an email to support@visiblefor.ai with the subject line "Refund Request".
2. Include your registered account email address.
3. Briefly describe your reason for requesting a refund.

We will review your request and respond within 5 business days. If approved, the refund will be processed by Paddle to your original payment method. Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

6. Cancellation

You can cancel your subscription at any time from your account Settings page. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• You will not be charged again after cancellation.
• No partial or prorated refunds are issued for unused time remaining in your current billing period.
• After the billing period ends, your account will revert to the free plan with its associated limits.

7. Annual Subscriptions

For annual subscriptions, the same 14-day refund window and deep scan policy applies. The refund window begins on the date of the annual purchase or renewal. If you are eligible for a refund of an annual subscription, the full annual amount is refunded. We do not issue partial refunds for unused months of an annual subscription.

8. Service Issues

If you experience a technical issue that prevents you from using a paid feature (e.g., a deep scan fails to complete and no results are delivered), please contact us at support@visiblefor.ai. We will investigate and, where appropriate, either re-run the scan at no additional cost or provide a credit toward future usage. Technical issues that are resolved do not automatically qualify for a subscription refund.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly. Filing a chargeback without first contacting us may result in account suspension pending investigation.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The refund terms in effect at the time of your purchase apply to that transaction.

11. Contact

For refund requests or questions about this policy, contact us at: